Customer feedback AI summarization

Challenge

Torfs receives a high number of customer feedback on a weekly basis. This feedback is crucial to understand the perception on Price, Product, Service, and find customer trends.

Solution

Plainsight built a custom Gen AI solution that converts customer feedback to embeddings and stores these as vectors. Structured information is derived on crucial factors to rank and follow-up. Unstructured data remains available for in-depth analysis.

Impact